Organization Settings
Menambahkan dan menggabungkan produk dengan tiket
Di Zoho Desk, Anda dapat mengelola berbagai produk di seluruh perusahaan Anda yang dijual atau dilayani kepada pelanggan Anda. Agen Anda dapat menggunakan modul produk secara efektif sesuai dengan proses departemen mereka. Produk ditambahkan ke meja ...
Menambahkan rincian perusahaan
Halaman informasi perusahaan berfungsi sebagai papan buletin di mana informasi umum tentang perusahaan seperti nama, jumlah karyawan, nomor telepon, dll. Disimpan untuk tim layanan pelanggan. Ketika pelanggan meminta alamat perusahaan atau nomor ...
Adding and Associating Products with Tickets
In Zoho Desk, you can manage your company-wide products that are sold or serviced to your customers. Your agents can use the Products module effectively according to their department process. The products added to your help desk can be linked with ...
Adding and Managing Departments
Departments are the various business divisions within your organization. They can be categorized based on your products, geographical locations or teams. Zoho Desk enables you to create departments and manage customer support individually for each of ...
Setting business hours and holidays
Organizations that cater to customers from different countries or have employees from around the world operate in regional offices typically adhere to multi-group working hours. This allows them to do business overseas and mark their global presence ...
Establish customer satisfaction ratings
Listen to your customers by enabling customer happiness ratings on Zoho desks. Happiness ratings can help you understand what support customers get at the end of each response or ticket closure. Built-in analytics will also help you track ratings ...
Domain Mapping
Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as "portalname.zohodesk.com/portal". However, you can personalize this so that your customers can submit their ...
Adding Company Details
The company information page serves as a bulletin board where general information about the company such as name, number of employees, phone number etc. is stored for the customer service team. When customers ask for company address or a phone ...
Rebranding Zoho Desk Account
Organizations have unique identifiers such as logos, portal names, access links for customers etc. that bring them exclusivity and recognition among several other companies. Such organization specific details must also reflect in the applications ...