Email
Setting up your Email Channel
Emails are the most widely used mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do is to forward the ...
Forwarding your Support Emails to Zoho Desk
Create support tickets in Zoho Desk by forwarding the emails received at your external email address. You must configure a forwarding rule (in your email client) to route the emails received in your mail client to an equivalent email address in Zoho ...
Configuring SPF and DKIM for your Email Domain
SPF and DKIM are fundamental email authentication protocols that can help protect email senders and recipients from spam, phishing, and spoofing. SPF allows your recipients to know whether emails from your domain, are in fact sent by you while DKIM ...